1. Which app this is about
This page explains how to delete your account in the Lifetime Financial app, published by Lifetime Financial LLC on Google Play and the App Store. The app lets our clients follow the status of their claim, receive updates and send documents to their specialist.
2. Delete your account in the app
- Open the Lifetime Financial app and sign in.
- Tap the Help tab.
- Tap Delete my account, then confirm.
Your app account is deleted right away and you are signed out on that phone.
3. Or ask us to delete it
If you can’t open the app, email support@lifetimefinancialus.com with the subject “Delete my app account,” from the email address you use to sign in, or call us at (877) 801-1168, Monday to Friday, 9 AM – 6 PM MT. We’ll confirm once your app account has been deleted.
4. What is deleted
- Your app login
- The phones registered to receive your notifications
- Your access to the app and any pending app invitations
5. What we keep, and why
Deleting your app account does not cancel your claim or your agreement with us. Your claim file, including its status history, the messages we sent you and the documents you uploaded, is part of the records we must keep to provide our services and meet our legal obligations. We keep these records for as long as required by law and our agreement with you, and then delete them. To ask about the other information we hold about you, see our privacy policy or contact us.
Lifetime Financial LLC
2590 Welton Street, Suite 200
Denver, CO 80205
Phone: (877) 801-1168
Email: support@lifetimefinancialus.com